Durham Police release list of the most ridiculous non-emergency 911 call for 2021


The Durham Regional Polices’ 911 communications unit has released a list of the most ridiculous, and non-emergency 911 calls received in 2021.

From long drive thru line-ups and prank calls, to missing cats and uncooperative children, not one of these calls warranted the dialing of 911, the Durham Police said in a statement.

The statement further added that the list of calls is being released to raise awareness of the misuse of 911.

DRPS 911 communicators respond to an average of 600 911 calls per day, the Durham Police said, adding that in 2020, they handled over 223,000 911 calls, and that doesn’t include the non-emergency calls.

“Misuse of 911 can potentially delay someone with a life-threatening emergency from getting help. Before dialing 911 please remember that is for police, medical or fire emergencies, meaning there is an immediate threat to someone’s health, safety or property,” the statement by Durham Police reads.

Here are some of the ridiculous 911 calls for 2021 according to Durham Police:

  1. Taco Bell drive thru line was too long.
  2. Caller’s kitchen flooded so they dialed 911. The caller was advised to contact his insurance
    company and a plumber. The caller didn’t appreciate that answer so they hung up and called 911 again and said the same thing.
  3. Kids called 911 asking if the call-taker’s refrigerator was running.
  4. Parent looking to have police attend to ‘scare’ their 12-year-old son who is talking back.
  5. The caller’s 9-year-old son changed the wifi password and refused to give them the new one. The caller wanted officers dispatched to force
    the child to provide the new password.
  6. Caller dialed 911 asking police to find their wifi password
  7. Trying to find COVID test results.
  8. Uber driver upset that after 10 minutes, the customer wasn’t coming to the vehicle.
  9. Cat got out of the house/stuck in a tree.
  10. Caller requesting the non-emergency police number.
  11. A pizza place made caller the wrong pizza, and they wanted them charged because they wouldn’t make a new one.
  12. A parking garage gate ate the caller’s money and they couldn’t exit the garage.

The Durham Police also urged the residents of Durham Region to use 911 responsibly, emphasizing that DRPS call-takers cannot provide information on weather or power outages and please do not call 911 to ask for the non-emergency police number. To reach DRPS’ non-emergency line please call 905-579-1520 and press 0.



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